Shipping policy
Shipping Policy
At Aussie Always, we are committed to providing an exceptional shopping experience for our Australian customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia
Shipping Locations
This shipping policy applies to orders shipped within Australia. To ensure the best value for our customers, orders are dispatched from our international distribution centers directly to Australia. Once your package arrives in Australia, it is handled and delivered by our local partner, Australia Post.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 5 to 8 business days (Monday to Friday).
- Estimated delivery time: 6 to 11 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within Australia:
- Australia Post
Shipping Costs
Free Shipping: All orders within Australia qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Tracking page. Please allow 24-48 hours for the tracking information to update after you receive your shipping confirmation email.
Contact
Customer Support Info
Email: support@aussie-always.com
Phone: +61 (02) 5018 3008
We answer all your questions within 24-48 hours. (Mon-Fri)