FAQ
Welcome to the Aussie Always Frequently Asked Questions (FAQ) Page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer:
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 5 to 8 business days (Monday to Friday).
- Estimated delivery time: 6 to 11 business days.
For more details, please refer to our Shipping policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Australia. For more information, please check our Shipping policy.
Question #3: Where is Aussie Always located?
Answer: Aussie Always is an Australian-inspired online-only fashion store brand. The headquarters of Aussie Always is located in 32 Kinburn Street, London, SE16 6DW, United Kingdom. We proudly offer a curated selection of high-quality products, with shipping available exclusively within Australia.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace or refund it at no cost. Please contact us within 7 days of receiving your order to file a claim. For more information, see our Return Policy.
Question #5: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return policy page.
Question #6: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return policy for more details.
Question #7: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return policy.
Question #8: How can I contact customer support?
Answer: You can reach our customer support team through the contact us page or by emailing us at support@aussie-always.com.
Question #9: Do you ship internationally?
Answer: No, we currently ship exclusively within Australia.
Question #10: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #11: How can I track my order?
Answer: You can track your order through the tracking page on our website.