Careers

Join Our Journey
At Aussie Always, we believe that our brand is only as strong as the people behind it. Our family is growing rapidly, and we’re looking for passionate, creative, and driven individuals to join us for the ride. We don’t just offer jobs; we offer a place where our growth becomes your growth.

As a brand inspired by the Australian lifestyle but operating on a global scale, we value diversity, innovation, and a "can-do" attitude. Whatever your field of expertise is, we provide an environment where your ideas are heard and your impact is visible.

How to Apply
See a role that matches your expertise? Or do you believe you have skills that we didn’t know we needed yet? We’d love to see your work and hear your story.

To start the conversation:

Send your CV and a motivation letter to jobs@aussie-always.com
Please include your area of expertise or the specific role title in your subject line.
Tell us why you’re the perfect fit for the Aussie Always family.

Aussie Always is a trading name of Rocini Fashion Group LLP. We are an equal opportunity employer and value a diverse workforce.

Customer Support

Location: Remote (Australia-based)
Employment Type: Full-Time
Hours: Monday – Friday, 9 AM – 5 PM AET

About the Role:
We are looking for a clear, calm, and professional communicator to handle our inbound enquiries. We don't do scripts; we do conversations. You’ll be the primary point of contact for our Australian community, helping them with product advice and order updates with a genuine, helpful approach.

What you'll be doing:

Consultative Support: Act as a product expert, providing detailed styling advice, sizing consultations, and technical product information to assist in the purchasing decision.
Complex Dispute Resolution: Manage and resolve high-level enquiries regarding logistics, order discrepancies, and payment security with a calm, solution-oriented approach.
Logistics Liaison: Coordinate directly with our Australian courier networks to investigate transit delays and provide real-time updates to our community.
Feedback Looping: Systematically document common customer pain points and report directly to the Product team to drive continuous improvement of the user experience.
CRM Maintenance: Ensure meticulous data entry within our customer relationship management software to maintain a "single source of truth" for every caller.

Requirements

Professional Fluency: Exceptional verbal communication skills with a natural, professional Australian cadence.
Experience: Minimum 2+ years in a high-touch customer service environment (Experience in the Australian retail or fashion sector is highly regarded).
Technical Proficiency: Comfort navigating modern tech stacks including Shopify, Zendesk, and cloud-based VOIP systems.
Resilience: The ability to remain composed and empathetic during peak periods or when handling sensitive delivery issues.
Workspace: A dedicated, quiet home-office environment with high-speed, stable internet connectivity.
Ability to work within business hours.

What We Offer

The Flexibility of Remote: Work from anywhere in Australia—from the coast to the city—provided you have a great setup and a stable connection.
Career Progression: We are a rapidly scaling label. We prefer to promote from within for roles in Marketing, Buying, and Operations.
Competitive Local Rates: We value the Australian standard of living and offer competitive remuneration that reflects local industry benchmarks.
Generous Team Discount: Access our entire collection at an exclusive staff rate so you can represent the label with pride.
A Supportive Culture: Direct access to the founding team and a collaborative environment where your feedback actually changes how the business operates.

Location: Remote (Australia-based)
Employment Type: Full-Time
Hours: Monday – Friday, 9 AM – 5 PM AET

About the Role:
As our Customer Support Specialist, you are the primary guardian of our brand’s voice. This is not a typical "help desk" role. You will be responsible for managing the end-to-end digital journey of our community, ensuring that every written interaction—whether resolving a complex logistics issue or providing detailed product styling advice—is handled with sophistication, empathy, and precision.

What You’ll Be Doing

End-to-End Case Management: Take full ownership of inbound enquiries via email, resolving issues from first contact through to final resolution without the need for constant escalation.
Brand Voice Advocacy: Maintain a consistent, high-end editorial tone in all communications. You will tailor your writing to reflect our sophisticated brand identity, moving beyond scripts to provide genuine, human responses.
Technical Troubleshooting: Assist customers with navigating our digital storefront, managing account issues, and overseeing the successful application of promotional incentives.
Logistics & Supply Chain Liaison: Work closely with our Australian-based third-party logistics (3PL) partners to track shipments, investigate transit discrepancies, and manage the local returns and exchange lifecycle.
Strategic Reporting: Act as the "eyes and ears" of the company. You will identify emerging trends in customer feedback and collaborate with our Product and Marketing teams to implement proactive improvements to the user experience.
Security & Integrity: Perform routine fraud analysis on high-value orders to protect our community and ensure the integrity of our digital operations.

Requirements

Native-Level Written English: You possess an impeccable command of Australian English. Your writing is concise, professional, and free of grammatical errors.
E-commerce Proficiency: You have a minimum of 2 years of experience within the Shopify ecosystem. Familiarity with tools like Zendesk or Gorgias is essential.
Australian Market Knowledge: A deep understanding of the local retail landscape, including familiarity with Australian Consumer Law (ACL) regarding returns and warranties.
Problem-Solving Autonomy: You are a proactive thinker who can navigate ambiguity and make firm decisions in the best interest of both the customer and the brand.
Reliability: You are disciplined in a remote work environment, with a dedicated home office setup and high-speed internet.

What We Offer

Remote-First Culture: Enjoy the flexibility of working from anywhere in Australia, supported by a team that values output over "clock-in" hours.
Professional Growth: We are a rapidly scaling entity. We provide clear pathways into roles with more responsibility.
Competitive Remuneration: We offer a salary package aligned with Australian industry benchmarks, recognizing the high level of skill required for premium support.
Generous Product Allowance: An industry-leading team discount and seasonal product allocations so you can authentically represent the brand.

Social Media

Location: Remote (Australia-based)
Employment Type: Full-Time
Hours: Monday – Friday, 9 AM – 5 PM AET

Role Overview

We are looking for a creative, strategic, and data-driven Social Media Manager to lead our brand’s presence across all digital touchpoints. You will be the architect of our online community, responsible for translating our brand’s aesthetic into engaging content that resonates with a sophisticated Australian audience. This role requires a blend of high-level creative vision and a deep understanding of platform-specific algorithms to drive both engagement and conversion.

What You’ll Be Doing

Content Strategy & Execution: Develop and manage a comprehensive social media calendar across Instagram, ensuring a consistent visual identity and "editorial" feel.
Creative Direction: Brief and collaborate with photographers and videographers, or take the lead on high-quality mobile content creation (UGC-style) that feels authentic and premium.
Community Engagement: Lead our community management strategy. You will move beyond "liking" comments to fostering real conversations, building brand loyalty, and managing our local ambassador outreach.
Influencer & Partnership Management: Identify and build relationships with key Australian creators and influencers who align with our brand values, managing the end-to-end collaboration process from gifting to campaign tracking.
Analytics & Performance Tracking: Monitor weekly and monthly KPIs (Reach, ER, CTR), providing actionable insights and pivoting strategies based on what the Australian market is responding to.
Trend Forecasting: Stay ahead of the curve on digital trends, platform updates, and local cultural moments to ensure our brand remains relevant and a leader in the digital space.

Requirements

Experience: 3+ years of experience managing social media for a premium retail or lifestyle brand within the Australian market.
Aesthetic Excellence: An eye for high-end curation. You understand the difference between a "post" and a "brand moment," with proficiency in Adobe Creative Suite, Canva, or CapCut.
Strategic Thinking: You don’t just post for the sake of posting; you understand how social media fits into the wider marketing funnel and how to drive traffic to a Shopify storefront.
Communication: Exceptional written skills with the ability to write captions that range from witty and short to deep and storytelling-driven.
Algorithm Mastery: A deep, technical understanding of social media algorithms, including a proven track record of growing organic reach in the AU region.
Organisation: Ability to manage multiple projects at once—from a major seasonal launch to daily story updates—without missing a beat.

What We Offer

Remote-First Culture: Enjoy the flexibility of working from anywhere in Australia, supported by a team that values output over "clock-in" hours.
Professional Growth: We are a rapidly scaling entity. We provide clear pathways into roles with more responsibility.
Competitive Remuneration: We offer a salary package aligned with Australian industry benchmarks, recognizing the high level of skill required for premium support.
Generous Product Allowance: An industry-leading team discount and seasonal product allocations so you can authentically represent the brand.